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Author Topic: Can't install Newsletter Pro  (Read 6770 times)

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Offline luis.goncalves

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Can't install Newsletter Pro
« on: September 26, 2011, 10:11:27 am »
hello i'm trying to install the package but doesn't work, can someone hellp me?

Says i do not have permission to write in package folder... but i can install other packages

Offline SMFHacks

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Re: Can't install Newsletter Pro
« Reply #1 on: September 26, 2011, 10:50:30 am »
Try first to reset all permissions under Admin -> Packages -> Reset Options
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Offline luis.goncalves

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Re: Can't install Newsletter Pro
« Reply #2 on: September 26, 2011, 11:54:08 am »
i installed but now i can't find were to use the aplication.

When i install the package it show-me a message to go to settings page, but doesn t happen nothing.

Offline SMFHacks

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Re: Can't install Newsletter Pro
« Reply #3 on: September 26, 2011, 12:02:22 pm »
If possible can send me a pm with an admin account and an ftp account to take a look at.
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Offline SMFHacks

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Re: Can't install Newsletter Pro
« Reply #4 on: September 26, 2011, 12:26:32 pm »
Looks like the SMF package manager did not install it will install it manually.
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Offline luis.goncalves

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Re: Can't install Newsletter Pro
« Reply #5 on: September 26, 2011, 12:29:17 pm »
oh... ::)
 :'(

Offline SMFHacks

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Re: Can't install Newsletter Pro
« Reply #6 on: September 26, 2011, 01:27:30 pm »
Having difficulty with getting template to load for some reason and the same with the language strings not sure why.
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Offline luis.goncalves

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Re: Can't install Newsletter Pro
« Reply #7 on: September 26, 2011, 01:29:52 pm »
It's a modified version the template i don't know if the problem is that.

Edit: the aplication work in the front office or only in the admin area, if only in the admin, the templates remains original.
« Last Edit: September 26, 2011, 01:37:34 pm by luis.goncalves »

Offline luis.goncalves

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Re: Can't install Newsletter Pro
« Reply #8 on: September 26, 2011, 03:53:16 pm »
Any update?

Offline SMFHacks

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Re: Can't install Newsletter Pro
« Reply #9 on: September 26, 2011, 03:57:04 pm »
I am going to have to try at another time.
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Offline luis.goncalves

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Re: Can't install Newsletter Pro
« Reply #10 on: September 26, 2011, 04:07:03 pm »
I am going to have to try at another time.
ok thanks

Offline luis.goncalves

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Re: Can't install Newsletter Pro
« Reply #11 on: September 26, 2011, 06:22:55 pm »
While the Newsletter Pro doesn t work,  i've tried to send with the smf version and doesn't work anymore, maybe can help you

You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '(ID_LETTER,email)
VALUES ('0','someone@mywebsite.com')' at line 2
Ficheiro: /home/xxxxx/domains/mywebsite.com/public_html/forum/Sources/ManageNews.php
Linha: 1065

Offline SMFHacks

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Re: Can't install Newsletter Pro
« Reply #12 on: September 26, 2011, 06:30:38 pm »
I would have to remove everything that I added at this point to get it working again.
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Offline luis.goncalves

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Re: Can't install Newsletter Pro
« Reply #13 on: September 27, 2011, 10:19:18 am »
I would have to remove everything that I added at this point to get it working again.

There is no need for that, i only need this to work, i relauched the website, and i need to send some newsletter for all the registred users, thats why i bought Newsletter Pro.

Please if possible i need to know how long you think it will take to resolve this problem, because if takes to much long so i can search and find another solution for this problem.

Offline SMFHacks

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Re: Can't install Newsletter Pro
« Reply #14 on: September 27, 2011, 08:17:18 pm »
I can replace it will the old file if needed.
What I think happened their is either some bad permissions or server configuration issue which is causing packages not to install correctly on the board. I would reset all permissions using the package manager then try a reinstall.
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