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Author Topic: SMF Store Paypal Receipt Not Accurate for Multi-item Purchases  (Read 587 times)

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Offline scso1502

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Hello,

I've noticed there are two problems with the Paypal receipts being delivered to my customers. The first is documented in this post. The second is in post #2 of this thread.

As for the first problem, if a customer purchases more than one of a particular item from my SMF Store, the Paypal receipt emailed to the user shows the correct total purchase price information but only shows a quantity of "1" for any item a user purchases multiple quantities of. Any chance the "Qty" and "Unit Price"  info passed to Paypal from the SMF Store can be corrected to make the Paypal receipt show the actual quantity and price of of each item being purchased?

I've attached a copy of a Paypal receipt as an example. In the example, you will see a user has purchased a Qty of "4" of an item at $10.00 USD each but the receipt shows a single item was purchased at a cost of $40.00 rather than 4 of the item at $10.00 each.

Thank you for looking into it when you have time.
Mike Vail
Santa Rosa, CA USA
« Last Edit: March 23, 2018, 08:50:10 pm by scso1502 »

Offline scso1502

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Re: SMF Store Paypal Receipt Not Accurate for Multi-item Purchases
« Reply #1 on: March 23, 2018, 08:46:40 pm »
The second problem I noticed is related to when a user purchases 2 completely different items at the same time from the store and a single paypal receipt is generated. The problem is that the separate items are not listed as they should be on the Paypal receipt (see the second image attached to this post.

It seems that in order to provide the buyer with an accurate receipt, there should be two separate item lines, one for each item, with their own unit price and quantities. As shown in the attachment, there is only one line that encompasses the entire purchase as a single item with a single total price.

Thank you for your time,
Mike Vail
« Last Edit: March 23, 2018, 08:52:35 pm by scso1502 »

Offline SMFHacks

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Re: SMF Store Paypal Receipt Not Accurate for Multi-item Purchases
« Reply #2 on: March 23, 2018, 10:13:26 pm »
Will need to think about this.
With the shopping cart. It should only pass the total to paypal.  The issue with payapl it does not support have many items in one transaction which is why I pass the total. Options I could do would be to see if I can remove the qty.  In the past I did have a generic checkout instead of the productname but a user asked me to change it to the productname instead if there is only one.
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Offline scso1502

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Re: SMF Store Paypal Receipt Not Accurate for Multi-item Purchases
« Reply #3 on: March 23, 2018, 10:19:25 pm »
Thank for the consideration. I know you're busy, but if it could be done, I think it would be good for your customers. I'd gladly pay you to correct it since I use you Store software so much.

Have a great weekend,
Mike Vail
Santa Rosa, CA
« Last Edit: April 03, 2018, 10:43:55 am by scso1502 »

 

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