"Notify all store admins of item purchase" Not Working in SMF 2.1.2 or 2.1.3

[Michael Vail]

Hello,

Store admins have not been receiving notification of items being purchased in out SMF Store since around the time we updated too SMF 2.1.2. We receive the Paypal notifications and the customers receive their purchase emails, but the Admins listed in the store configuration screen don't. Any chance you have time to look at this?

FYI, I updated my forum to SMF 2.1.3 today and the problem is still there.

Thank you and Happy Thanksgiving from Montana.

Mike Vail

[SMFHacks]

Can you view your Mail Queue on your site in the admin area?  Under Forum Maintenance. Just want to see if there is mail stuck in there.

[Michael Vail]

Hi there, thanks for the reply. I checked the mail queue and it's clear. I also sent a test mail message from the Admin area using "Send Test" option and instantly received the test message to my email.

Have a great weekend!
Mike

[Michael Vail]

Also, I just enabled the Store feature "Receive Copy of Sales Email" and the admins now receive those emails. It seems it's just the "Notify all store admins of item purchase" that isn't working.

Take care,
Mike

[SMFHacks]

What is in the subject of the email you want to receive?

The "Receive Copy of Sales Email" only goes to one person currently the store contact email address.

The "Notify all store admins of item purchase" should go to admins. As long as
Store Configuration -> Customize Emails
"Purchase Notification for Store Admins" is not empty for the message


 

[Michael Vail]

Just throwing this out there. I added this feature request to the list I made earlier in the other topic area. I thought it might interest you since it's loosely related to what this discussion is about.

Feature Request:
Change the setting 'Contact Email' function to say 'Admin Receive Store Emails'. When doing so, eliminate the email option field and just make it a check box that when checked, it will send Store Admin emails to any member with Store Admin permissions on the forum. The option notes could be worded  something like this:

"Used to email notify members with 'Store Admin' permissions of low stock items and codes, sales notifications and other important Store messages".

On my forum, I created a Store Admin sub group and placed the members I wanted to have 'Store Admin' permission into that sub group. Works great and this change would make it cleaner and more integrated into existing Store Admin functions rather than in having to set the email group in a seperate place.

I you don't like this, then perhaps leave it as it is and just change the setting option wording to read more clearly as something similar to this: "Store Admin Email Address(s), "Used for store notification of low stock items and codes, sales notifications and other important Store related email to Store Admins. May use multiple addresses separated by commas.”

Take care!
Mike

[Michael Vail]

Sorry, it looks like we were both replying at the same time when I posted that last message.

To answer your questions above,

What is in the subject of the email you want to receive?

We worked on this feature together a while back. It was discussed in this thread on your site and was working great before something changed, likely when I upgraded to SMF 2.1:

https://www.smfhacks.com/index.php/topic,9215.0.html

The "Receive Copy of Sales Email" only goes to one person currently the store contact email address.

I think it should go to All Store Admins just like the other emails do. Maybe the email functions could be combined in to one? Essentially, you could eliminate the contact email field and email all Store Admins every message when the various email options to receive certain emails are checked. 

It would be great if we could at least restore it to how it worked before as listed in the above thread.

THANKS!

[SMFHacks]

Updated download.
With the error offset fix and added email on all store admins on copy of users purchase email.

Strange though I haven't touched that code in a while so not sure why that email would have been stopped.
Please check again the customize email section for the purchase email is not empty.

[Michael Vail]

Hello,

Before installing the upgrade, I confirmed the email template in the customize email section of the store admin area are the same as they were before. They are. I then ran a test before the upgrare and the only email received was the one sent to the customer's email informaing them their purchases had been receive.

I then installed the upgrade. I did not activate the "Notify all store admins of item purchase" and ran another test purchase. Still no Admin email sent other than the purchase email to the customer.

Lastly, I activated the "Notify all store admins of item purchase" and ran a final test purchase. Still no Admin email sent other than the purchase email to the customer.

SORRY! I'm running SMF 2.1.3 now. Previously 2.1.2. Any chance it could be related to the upgrade from SMF 2.0.19? It was about the time I upgraded that it stopped working. Does it work for you on 2.1.2+?

Thank you and I'm sorry this is taking your valuable time.

Mike

[SMFHacks]

This is a full purchase right from checkout?
I was testing on SMF 2.1.x too

There was an email bug in SMF 2.1.2 that should have been fixed in SMF 2.1.3
https://www.simplemachines.org/community/index.php?topic=584230.msg4139424#msg4139424


I think I might do a test script for you next to try and see if it sends anything.

[Michael Vail]

Hi, yes. I created a free store test product for the test so don’t need to use Paypal for the tests. Other than being free, it’s a regular item just like any other from the store.

What’s interesting is I am receiving the emails for the customer side, including an Admin email copy of the customer’s email to the Admin. It’s just the Admin purchase notification email for that isn’t working. Very odd.

Thank you for your time. It’s very much appreciated.

[SMFHacks]

That explains it.
The free products didn't get the store keepers email message and additional emails sent to all store admins.

Have updated the download to include those features. When buying a free product.

[Michael Vail]

Fixed!!! Great job and many thanks good sir!

Happy Holidays to you.
Mike

[SMFHacks]

Glad that solved the issue.

[Michael Vail]

I spoke too soon. Purchase notifications only work for free items now. Any item that requires a payment will not send sales notices to admins.

Sorry