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Author Topic: uploads not working all the time  (Read 8715 times)

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Offline Arthur

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uploads not working all the time
« on: April 29, 2008, 06:30:55 pm »
where to begin...

I started out with the lite version of the software, and it worked really well.  gave me no troubles at all.  really liked the software and decided to upgrade to the Pro version

I uninstalled the lite, installed the pro everything looked fine...   but its not.  Uploads are being very strange.  myself, or users can upload one file then maybe not upload other files.. files that i uploaded before in the lite version wont upload into the pro version.

when you upload the file it flips over to a blank screen.. never goes anywhere.  no errors, no forum errors.  the picture does not show up in the gallery.  I did howvere finally notice that the pic itself is uploading to the gallery folder, and being renamed, it hoever never has a thumbnail generated, and never appears in the gallery.

Any help?

Offline SMFHacks

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Re: uploads not working all the time
« Reply #1 on: April 29, 2008, 07:00:45 pm »
First I would try disabling "Enable multiple folders for picture storage" if you have that checked.

If that does not work
Next check your Forum Error log for your forum

What types of files are you used? File formats, file size etc.

Last what options/features do you have enabled that would affect uploading.
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Offline Arthur

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Re: uploads not working all the time
« Reply #2 on: May 01, 2008, 08:53:49 am »
Enbale multiple folders is not checked.

looking through the error log im not seeing anything that pertains to the gallery specifically.

most all of the pics I have tried or had problem with have been JPGs.

Mods added, are Tiny Portals, and SMF Links. not sure if either of them would effect uploads or not.

Offline Arthur

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Re: uploads not working all the time
« Reply #3 on: May 01, 2008, 09:26:22 am »
looks like regenerating thumbnails doesnt work either. 

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@kywilderness.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.


I get that same error if i try to batch FTP as well.  When i look at batch FTp i do see the preview images, and all that just when i hit the add button, boom.

Offline Arthur

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Re: uploads not working all the time
« Reply #4 on: May 01, 2008, 09:35:32 am »
a bit more experimenting.

I uninstalled the pro version, the installed the lite version and bingo, i can upload files again so its a problem with the pro version for me.

Offline SMFHacks

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Re: uploads not working all the time
« Reply #5 on: May 01, 2008, 10:32:49 pm »
If you are running SMF 1.1.x both versions use SMF's built in thumbnail function.

If you are using SMF 1.0.x that is using replacement function since it does not exist.

This is going to be little harder to look at. Will take at it tomorrow night.

If you have any samples that fail to upload pro but upload in the lite edition please attach them to this topic.
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Offline Arthur

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Re: uploads not working all the time
« Reply #6 on: May 02, 2008, 07:09:38 am »
using 1.1.4 SMF

I will add a sample pic thats giving me trouble later on today.

the lite version is working great, users are adding pics to the gallery now, all looks good.  I may try uninstalling and reinstalling the pro again later today, just to see if something weird happened the first time. 

I really like thr pro version its nice software, hope we can get this figured it out.

Offline SMFHacks

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Re: uploads not working all the time
« Reply #7 on: May 03, 2008, 12:26:24 am »
I tested a couple samples from your forum on my test site worked ok.

Try unchecking "Resize Images if too large"

If you have access to your php settings/php.ini enable display_errors = on so we can see what error is thrown on the white page.
It might be hitting some kind of php memory limit.
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Offline Arthur

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Re: uploads not working all the time
« Reply #8 on: May 03, 2008, 07:16:35 pm »
resize if too large wasnt checked.

we added the display errrors code to php.ini no luck

did notice today though that the lite version is also not working as well as i thought, it works fine on images up to about 800 x 600 bigger than that gets the same white screen problem.  we have our limits set to 1024 x 768.

is there a way to increase the memory limit if php is causing problem?

Offline SMFHacks

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Re: uploads not working all the time
« Reply #9 on: May 03, 2008, 07:41:38 pm »
Change the memory_limit variable to:
memory_limit = 45M

Make sure you also restart your webserver for the settings to take affect
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Offline Arthur

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Re: uploads not working all the time
« Reply #10 on: May 05, 2008, 06:28:17 am »
raiding the limit seems to have totally fixed my lite version.  gonna try the pro again tonite and see if it helps that too.   thanks for all the help so far.

Offline Arthur

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Re: uploads not working all the time
« Reply #11 on: May 06, 2008, 12:27:08 pm »
WOO HOO!!

we set the limit to 16M, and reinstalled the pro edition today.  seems to have totally fixed it.   I will ahve to watch it for a few days but i think that was my problem.

Thank again for all the help.

 

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