Installation support

[trvlnman]

I am working with Sultry Angel (a customer of yours), and based on what she is telling me, we are experiencing installation issues.

She has a deadline where she needs to have the gallery up and running tomorrow, and she is willing to pay you to come and troubleshoot our issues.

We are stumbling around probably making things worse, so we need to start over from scratch.

We are in dire need of some expertise that will be available to assist us Eastern Time tomorrow.

I do know the following:

We have the necessary software on our server
We have been able to install the package successfully
We have created a category successfully
We have created sub categories correctly
We can upload gallery icons successfully
It looks like we are having an issue in bulk adding images (getting a 500 Server error).  The permissions seem to be correct (the FTP folder is set to 777). 
The import file function does not seem to be working.  A category is selected, import pictures is selected, the screen comes up blank, when you refresh there is a message that says that the category must be selected (but it was).  the path looks correct and there are pictures in the folder).
Adding a single picture works fine.

Looking at the error log we are getting a lot of Undefined index (8: Undefined index: gallery) problems in the following programs:

Errors.template.php (eval?)
Display.template.php (eval?)
MessageIndex.template.php (eval?)
Admin.template.php (eval?)
Gallery.template.php (eval?)
UserGallery.template.php (eval?)
Display.template.php (eval?)
Gallery.template.php (eval?)
ManagePermissions.template.php (eval?)
BoardIndex.template.php (eval?)
Post.template.php (eval?)

I don't have any more information at this time.

Thanks in advance for your help.

[SMFHacks]

I would use the Batch FTP option (found in the admin of the gallery) for the gallery instead of the import feature. The import feature only uploads files that are allowed and does not return the status if they failed or not.

[trvlnman]

I am getting the same error message when trying to use the Batch FTP (a 500 Server error) option.

What we wanted to do was allow each of our artists to create their own galleries, and let them upload more than one picture at time. 

The batch FTP option is only for admins correct?

I also tried the import function, it didn't work either.  The first statement about batch uploading was trying to use the Batch FTP function.  It looks to be some sort of permissions setting somewhere but I can't figure out where.

Like I said, uploading of a single picture works fine.

Sultry Angel will be around soon and I'd like to put a smile on her face 

[trvlnman]

I am working with Sultry Angel (a customer of yours), and based on what she is telling me, we are experiencing installation issues.

She has a deadline where she needs to have the gallery up and running tomorrow, and she is willing to pay you to come and troubleshoot our issues.

We are stumbling around probably making things worse, so we need to start over from scratch.

We are in dire need of some expertise that will be available to assist us Eastern Time tomorrow.

I do know the following:

We have the necessary software on our server
We have been able to install the package successfully
We have created a category successfully
We have created sub categories correctly
We can upload gallery icons successfully
It looks like we are having an issue in bulk adding images (getting a 500 Server error).  The permissions seem to be correct (the FTP folder is set to 777). 
The import file function does not seem to be working.  A category is selected, import pictures is selected, the screen comes up blank, when you refresh there is a message that says that the category must be selected (but it was).  the path looks correct and there are pictures in the folder).
Adding a single picture works fine.

Looking at the error log we are getting a lot of Undefined index (8: Undefined index: gallery) problems in the following programs:

Errors.template.php (eval?)
Display.template.php (eval?)
MessageIndex.template.php (eval?)
Admin.template.php (eval?)
Gallery.template.php (eval?)
UserGallery.template.php (eval?)
Display.template.php (eval?)
Gallery.template.php (eval?)
ManagePermissions.template.php (eval?)
BoardIndex.template.php (eval?)
Post.template.php (eval?)

I don't have any more information at this time.

Thanks in advance for your help.

I wanted to give you an update.

When I do my testing I can upload a single image many times.  When Sultry Angel is doing her testing, she keeps getting error messages while performing the same steps.  This is when we click "Add a personal picture" from a personal gallery.

It seems that some of these same errors are showing up when uploading a single file.

If you go into MyGallery and select Add a picture and try to upload it to a public folder, you get the error that states "You must have a title", even though one has been entered.  You get a blank screen, the forum is not refreshing showing the error message, you have to highlight the link and hit enter to see the message.

[SMFHacks]

Seems most like either a file permission error/php upload limit error. By default php limits uploads to 2.0 mb each Also check your forum error log and your server error log for any possible hints.

[trvlnman]

Seems most like either a file permission error/php upload limit error. By default php limits uploads to 2.0 mb each Also check your forum error log and your server error log for any possible hints.

What file permission are you referring to?  The files in the /Gallery folder? Here are the permission for each of the folders where pictures are stored.

'gallery' - 777
'0' - 777
'catimgs' - 777
'ftp' - 777
'import' - 777

gallery.php - 755

Do I need to change the permissions for UserGallery.php, Gallery.template.php or UserGallery.template.php?  They are currently set to 666.

None of the images that we are testing with are larger than 80kb or 400 x 400.  We can write single images the the "0" folder, sometimes.

[SMFHacks]

I would suggest to uncheck "Enable multiple folders for picture storage" under Gallery Settings if you have that checked. That sometimes causing an issue with some webhosts.

I was referring to the gallery folder but the Sources/Gallery.php may also affect it as well and those permissions look good.  How large are the images filesize wise in megabytes?

[trvlnman]

I'll try changing that setting.

Sorry, I had a typo there.  All of the images are less than 80kb