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Author Topic: You do not have permission to download this file  (Read 11164 times)

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Offline Bar Nuthin

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You do not have permission to download this file
« on: March 06, 2010, 01:34:12 pm »
I have several members who are getting this message after purchasing and trying to download their digital product

you do not have permission to download this file

The transaction seems to be working as the download link shows up in the "My Orders" area - just when they click the "Download Link"

any suggestion on where to start looking for the problem?

thanks :)

Offline SMFHacks

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Re: You do not have permission to download this file
« Reply #1 on: March 06, 2010, 02:28:30 pm »
Is the transaction marked as completed in the store transactions?
e-Checks for instance won't be marked as completed until the payment clears.
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Offline Bar Nuthin

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Re: You do not have permission to download this file
« Reply #2 on: March 06, 2010, 02:39:06 pm »
no, they are normal paypal transactions and the transaction log shows them as complete

some are actually older transactions where the user returned to download a copy (one of 6 remaining download attempts) for a new computer

one was a "free order" where I gave a free copy to the user

Offline SMFHacks

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Re: You do not have permission to download this file
« Reply #3 on: March 06, 2010, 02:59:53 pm »
Are they members of the forum? Did they buy it when they were a guest?
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Offline Bar Nuthin

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Re: You do not have permission to download this file
« Reply #4 on: March 07, 2010, 12:54:17 pm »
they were logged in at the time

however, i did recently turn on the function to allow guest purchases - i'll try turning it back off and see if that has any impact

Offline SMFHacks

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Re: You do not have permission to download this file
« Reply #5 on: March 07, 2010, 01:17:08 pm »
Guest purchases work a little differently since they don't have the MyOrders tab instead they are sent a secure download link.
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Offline Bar Nuthin

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Re: You do not have permission to download this file
« Reply #6 on: March 07, 2010, 04:57:42 pm »
after turning off the "Allow guest purchases" my regular customer's were able to access their downloads

so not sure what needs to be done there

thanks for pointing toward the source of my issue though  :)

Offline SMFHacks

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Re: You do not have permission to download this file
« Reply #7 on: March 07, 2010, 05:04:44 pm »
K hmmm will check that out.
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Offline SMFHacks

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Re: You do not have permission to download this file
« Reply #8 on: March 09, 2010, 12:04:30 pm »
Fixed


Version 1.3.7
+Added support for SMF 2.0 RC3
!Fixed bug with downloads if you have guest downloads/secure link enabled for SMF 1.1.x
+Added formatting of terms of service supports BBC
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