users getting an error 500

[lego]

I'm baackkk

I'm having some users attempting a photo upload and they keep getting an error 500. I'm not having this problem but they are.

I have checked the error log on the forum but nothing is logging in regards to this problem.

What can I supply you with to help figure this out?

[SMFHacks]

I would try asking them to send by email or something a copy of one the photos they are trying to upload. I think it may be bigger than the allowed limits.

Then try uploading the file yourself.

[lego]

I did check the files they are trying to upload and they were .jpeg. As for each size I recall the actual size.

I have the gallery resizing the photos automatically.

Question then... If the user has the option of bulk upload turned on by the admin (myself)... and the max file size is 8mb is the file setting. Does that mean ALL of the photos have be a total of 8mb or less?

[SMFHacks]

Yes the total post size has to be 8mb or less.

[lego]

BUMP

Still having this problem... doesn't matter if the photo is resized before the software resizer gets to it. Still get the error 500 on IE (all versions) Fire fox shows ***** Firefox can't find the file at http://iclickoffroad.com/webwheeling/index.php?action=admin;area=maintain;sa=database;activity=backup.

[lego]

Even better... did the upgrade and now the gallery link has disapeared... i go to uninstall to start over and every file fails...


1. Execute Modification ./Themes/default/languages/Modifications.english.php Test failed
  1. Add Before ./Themes/default/languages/Modifications.english.php Test failed
 
 2. Execute Modification ./Themes/default/languages/Modifications.english-utf8.php Skipping file
 3. Execute Modification ./Themes/default/languages/Who.english.php Test successful
  1. Add Before ./Themes/default/languages/Who.english.php Test failed (Ignore Errors)
 
 4. Execute Modification ./index.php Test failed
  1. Replace ./index.php Test failed
 
 5. Execute Modification ./Sources/Admin.php Test failed
  1. Replace ./Sources/Admin.php Test failed
 
 6. Execute Modification ./Sources/Subs.php Test failed
  1. Replace ./Sources/Subs.php Test failed
  2. Replace ./Sources/Subs.php Test failed
 
 7. Execute Modification ./Sources/ManagePermissions.php Test failed
  1. Replace ./Sources/ManagePermissions.php Test failed
  2. Replace ./Sources/ManagePermissions.php Test failed
 
 8. Execute Modification ./Sources/PrettyUrls-Filters.php Skipping file
 9. Execute Modification ./Sources/Load.php Test failed
  1. Replace ./Sources/Load.php Test failed
 
 10. Execute Modification ./Sources/Subs-Graphics.php Test failed
  1. Replace ./Sources/Subs-Graphics.php Test failed
 

[SMFHacks]

When uninstalling SMF's mods they have to uninstall in the order of last installed otherwise you will get parse errors. I wouldn't try to uninstall if you are just missing the link on a theme.

[lego]

well... i don't think anything is there... checked the custom theme no link... default theme no link... in the default theme there is NO options for the gallery... It is as if there is nothing there right now.

[SMFHacks]

Very strange. I would try a new install if you can if you can't access ?action=gallery

[lego]

wont let me install... says I already have it installed

[SMFHacks]

Uninstall it. Check under installed packages and make sure SMF Gallery is not listed at all.

[lego]

smf gallery is listed.... SMF Gallery Pro 3.0.3   [ Uninstall ] [ List Files ] [ Delete ] 

[SMFHacks]

I would uninstall it then try installing it again.

[lego]

even though all the files tested fail....

[lego]

well i did what you said... uninstalled anyways... deleted the files... uploaded... reinstalled and still no gallery icon on default and no options for the gallery in the admin section....... what do you need to help me fix this. Thanks for the help again!