Bulk upload fails to load

[VividViews]

I'm putting SMF Gallery Pro through its paces to test its features (and our configuration) work as expected for our community before an expected rush to use the system in two months time.

We're using SMF 2.0 RC5 with Bloc's Argentum2 theme and the following installed packages:

• Dream Menu
• reCAPTCHA for SMF
• SMF Gallery Pro Recent Profile Images
• Newsletter Pro
• SMF Gallery Pro
• SMF Gallery Pro SSI
• SMF Gallery Pro - Video AddOn

Under an SMF administrator account and using Firefox 4.x, I clicked the "Bulk Add Pictures" link in a category (index.php?action=gallery;sa=bulk;cat=10), the page that loaded had this message:

Multiupload failed to load. An issue occured....

There is nothing in the SMF log, there is no entry added to the error log in cPanel, and there's no error_log file in the forum or web root directories. These do get created normally. I simply cleared them before reproducing this issue. They didn't get re-created

[SMFHacks]

First check that the files for the bulk uploader exist.
They should be in your gallery/fupload/source folder on your server.

[VividViews]

Sorry but I simply ran the installer. What files are supposed to be there?

All I found was

Code: [Select]

bsky@burningsky.org [~/public_html/forum/gallery/fupload]# ll
total 20
drwxr-xr-x  4 bsky bsky 4096 Mar 23 23:19 ./
drwxr-xr-x 14 bsky bsky 4096 Mar 24 03:15 ../
drwxr-xr-x  3 bsky bsky 4096 Mar 23 23:19 assets/
drwxr-xr-x  2 bsky bsky 4096 Mar 23 23:19 source/
-rw-rw-rw-  1 bsky bsky 3865 May 29 04:01 thumb.png

Hmmmmmm.... our users are supposed to FTP the files to this directory THEN use the "bulk add pictures" link?

[SMFHacks]

In the the sources folder there should be multiple .js files and a .swf file.

[VividViews]

 

None of that got installed then. Suggestions?

We've got these versions installed

SMF Gallery Pro    3.0.21
SMF Gallery Pro SSI    2.1.1
SMF Gallery Pro - Video AddOn    3.5.2
SMF Gallery Pro Recent Profile Images    2.0.1

[SMFHacks]

Extract the gallery folder from SMFGalleryPro zip file and reupload to the root of your forum.

[VividViews]

All I found was

Code: [Select]

bsky@burningsky.org [~/public_html/forum/gallery/fupload]# ll
total 20
drwxr-xr-x  4 bsky bsky 4096 Mar 23 23:19 ./
drwxr-xr-x 14 bsky bsky 4096 Mar 24 03:15 ../
drwxr-xr-x  3 bsky bsky 4096 Mar 23 23:19 assets/
drwxr-xr-x  2 bsky bsky 4096 Mar 23 23:19 source/
-rw-rw-rw-  1 bsky bsky 3865 May 29 04:01 thumb.png

To be more precise:

Code: [Select]

[~/public_html/forum/gallery/fupload]# ls -lR
.:
total 20
drwxr-xr-x  4 bsky bsky 4096 Mar 23 23:19 ./
drwxr-xr-x 14 bsky bsky 4096 Mar 24 03:15 ../
drwxr-xr-x  3 bsky bsky 4096 Mar 23 23:19 assets/
drwxr-xr-x  2 bsky bsky 4096 Mar 23 23:19 source/
-rw-rw-rw-  1 bsky bsky 3865 May 29 04:01 thumb.png

./assets:
total 60
drwxr-xr-x 3 bsky bsky 4096 Mar 23 23:19 ./
drwxr-xr-x 4 bsky bsky 4096 Mar 23 23:19 ../
-rw-rw-rw- 1 bsky bsky 7959 May 29 04:01 button_select.black.png
-rw-rw-rw- 1 bsky bsky 4770 May 29 04:01 button_select.png
-rw-rw-rw- 1 bsky bsky 7388 May 29 04:01 button_start.black.png
-rw-rw-rw- 1 bsky bsky 4997 May 29 04:01 button_start.png
-rw-rw-rw- 1 bsky bsky 1391 May 29 04:01 failed.png
-rw-rw-rw- 1 bsky bsky 1008 May 29 04:01 file.png
drwxr-xr-x 2 bsky bsky 4096 Mar 23 23:19 progress-bar/
-rw-rw-rw- 1 bsky bsky 1971 May 29 04:01 success.png
-rw-rw-rw- 1 bsky bsky 1211 May 29 04:01 uploading.png

./assets/progress-bar:
total 20
drwxr-xr-x 2 bsky bsky 4096 Mar 23 23:19 ./
drwxr-xr-x 3 bsky bsky 4096 Mar 23 23:19 ../
-rw-rw-rw- 1 bsky bsky  163 May 29 04:01 bar.gif
-rw-rw-rw- 1 bsky bsky  838 May 29 04:01 progress-green.gif
-rw-rw-rw- 1 bsky bsky 1113 May 29 04:01 progress.gif

./source:
total 64
drwxr-xr-x 2 bsky bsky  4096 Mar 23 23:19 ./
drwxr-xr-x 4 bsky bsky  4096 Mar 23 23:19 ../
-rw-rw-rw- 1 bsky bsky  7530 May 29 04:01 FancyUpload2.js
-rw-rw-rw- 1 bsky bsky  6158 May 29 04:01 FancyUpload3.Attach.js
-rw-rw-rw- 1 bsky bsky  1585 May 29 04:01 Fx.ProgressBar.js
-rw-rw-rw- 1 bsky bsky  3154 May 29 04:01 Lang.js
-rw-rw-rw- 1 bsky bsky 11286 May 29 04:01 Swiff.Uploader.js
-rw-rw-rw- 1 bsky bsky  7627 May 29 04:01 Swiff.Uploader.swf
-rw-rw-rw- 1 bsky bsky  8313 May 29 04:01 Uploader.js
 [~/public_html/forum/gallery/fupload]#

[SMFHacks]

Not sure whatelse it would be can you create me a login that has access to bulk upload and pm it to me.

[VividViews]

Today I tore off the old version and installed 3.0.22 clean

PM sent with details

[SMFHacks]

Took a look.
Looks like the theme has it's own mootools script which is interfering with the bulk uploader

Code: [Select]

<script src="http://burningsky.org/Themes/argentum_smf20rc5/js/mootools13b_min.js" charset="ISO-8859-1"  type="text/javascript"></script>

Couple options
1. Disable the multiuploader option under settings in the gallery. Which will then just be a multiple upload box on the bulk upload page.
Or
2. Remove that code that the theme is using but not sure what the theme uses that code for.

[alantani]

i'm having a problem with my gallery as well.  symtoms are exactly the same.  i'm just a pharmacist, though.  not a computer guy.  is there an easy downloadable fix or can you take a look?  thanks!  alan

[SMFHacks]

I would need a private message with the ftp and admin account to take a look and make changes if needed.

[alantani]

sent, and thank you.  and if you like fishing, take a look around!  alan

[alantani]

no luck, huh!

[SMFHacks]

I believe sent a pm to you a couple days ago I might have needed something.