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Author Topic: Products aren't being added to My Orders for customers!  (Read 12006 times)

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Offline Wegg

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Products aren't being added to My Orders for customers!
« on: April 18, 2013, 02:15:11 pm »
I have a product that I have added to my store and have just been told that they people purchasing the product are not seeing it in their my orders interface.  I have a record of the transaction on paypal but it is not there on the store's transaction page on the back end.  Please Help!

Offline SMFHacks

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Re: Products aren't being added to My Orders for customers!
« Reply #1 on: April 18, 2013, 03:02:00 pm »
Looks like paypal is not passing the information make sure storeipn.php in main directory of your forum is at 777 or 755 for permissions.
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Offline Wegg

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Re: Products aren't being added to My Orders for customers!
« Reply #2 on: April 18, 2013, 04:59:55 pm »
It was set to 755.  It seems to be something specific to this one product. . . I'll set it to 777 and see what happens.

Offline SMFHacks

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Re: Products aren't being added to My Orders for customers!
« Reply #3 on: April 18, 2013, 05:08:18 pm »
If is is product specific also check your forum's error log around the time of transaction for any store specific errors.
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Offline Wegg

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Re: Products aren't being added to My Orders for customers!
« Reply #4 on: April 19, 2013, 09:25:20 am »
I had three orders this morning.  None of them showed up on my transactions page and the only errors in my error log for my site are to do with the chat page that I host.  One was a membership purchase and the other two were some poor bugger from Japan who tried to purchase the same product twice two minutes apart. . . obviously trying to figure out what was going wrong.  This is not going well.  :-(

Offline SMFHacks

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Re: Products aren't being added to My Orders for customers!
« Reply #5 on: April 19, 2013, 09:48:00 am »
Anything in logs??? Check paypal IPN settings as well.
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Offline Wegg

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Re: Products aren't being added to My Orders for customers!
« Reply #6 on: April 19, 2013, 10:14:14 am »
No.  As I said.  The only thing in the logs have to do with errors in the mibbit chat page.  

I can't find anything about IPN on paypal.

Edit:  Ok I just found something.

https://www.paypalobjects.com/webstatic/en_US/developer/docs/pdf/ipnguide.pdf

Reading now.

Offline Wegg

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Re: Products aren't being added to My Orders for customers!
« Reply #7 on: April 19, 2013, 10:27:10 am »
My Notification URL is set correctly and my Message delivery is "Enabled".  There don't appear to be any other settings.

Edit:  In my "Instant Payment Notification (IPN) history" page there are a bunch of transactions that are "Retrying".  eg:

   4/19/2013 07:29 PDT   58361669KE8570323   Retrying   6DM98028YM8620045

That doesn't seem right. . .

Message ID9BM8175785323912D

Date/time created4/19/2013 07:29 PDT

Original/ResentOriginal

Latest delivery attempt date/time6/26/1985 22:39 PDT

Notification URL

HTTP response codeWhat's this?

Delivery statusRetrying

No. of retries9

Transaction ID6DM98028YM8620045

IPN typeOther transaction made
« Last Edit: April 19, 2013, 10:31:29 am by Wegg »

Offline Wegg

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Re: Products aren't being added to My Orders for customers!
« Reply #8 on: April 19, 2013, 12:47:18 pm »
What else can I give you to help resolve this?

Offline Sweetwater

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Re: Products aren't being added to My Orders for customers!
« Reply #9 on: April 22, 2013, 03:55:10 am »
Just had same problem happen in my store today. Am reading through posts above to check advice given.

Edit - Yep, was a database error at the time of the transaction. Any tips on how to retrieve this transaction?

Quote
Database Error: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near address hidden,'New South Wales','2828','Australia',
' at line 10
« Last Edit: April 22, 2013, 04:01:39 am by Sweetwater »
SMF 2.0.9 | SMF Store 2.5.5 | SMF Classifieds 4.0.1 | SMF Gallery Pro + Video Add On
Home Page - http://sweetwaterfishing.com.au
Forum - http://sweetwaterfishing.com.au/Forum
Australian Lure Shop - http://australianlureshop.com.au
Australian Lure Fly & Outdoors Expo http://lureshow.com.au

Offline SMFHacks

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Re: Products aren't being added to My Orders for customers!
« Reply #10 on: April 22, 2013, 09:19:51 am »
Do you have the file and line number of the error?
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Offline Sweetwater

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Re: Products aren't being added to My Orders for customers!
« Reply #11 on: April 22, 2013, 09:36:03 am »
Do you have the file and line number of the error?

File attached. Line number = 10
SMF 2.0.9 | SMF Store 2.5.5 | SMF Classifieds 4.0.1 | SMF Gallery Pro + Video Add On
Home Page - http://sweetwaterfishing.com.au
Forum - http://sweetwaterfishing.com.au/Forum
Australian Lure Shop - http://australianlureshop.com.au
Australian Lure Fly & Outdoors Expo http://lureshow.com.au

Offline SMFHacks

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Re: Products aren't being added to My Orders for customers!
« Reply #12 on: April 22, 2013, 12:03:43 pm »
Hmm try this updated file. That line number looks off since that only takes me to the copyright area but i might have narrowed it down.
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Offline Wegg

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Re: Products aren't being added to My Orders for customers!
« Reply #13 on: April 22, 2013, 12:16:28 pm »
I'd like to try out this fix as well but I'm not sure where this php file goes.  I have a storeipn.php and storeipn3.php in the root of my site. . . but no storeipn2.php.   :-[

Offline SMFHacks

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Re: Products aren't being added to My Orders for customers!
« Reply #14 on: April 22, 2013, 12:22:59 pm »
This is for Sweetwater
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