My Orders not showing up.

[dklassen]

Everything looks good except after I place an order the order never shows in My Orders or in the admin section under Transactions. I'm also running the store under a different theme although everything else looks fine.

Where can I look to correct the issue?

Thanks!
D.

[SMFHacks]

Turn on some of the debugging code
http://www.smfhacks.com/index.php/topic,844.new.html#new

And check your email as well the one used on server settings page for any error or invalid ipn.

[dklassen]

Is there another way? God this Paypal sand box is a pain. I've done all the steps but when I try to create fake accounts in the paypal sand box I never get the email to verify the account. <grrrr>

[SMFHacks]

I would just do first part then

To enable debugging create paypal.txt in your smf forum's root directory and make it writable
Then inside storeipn.php in the root of forum
Find
$paypal_debug = false;
And change to
$paypal_debug = true;

This will log any paypal query to the text file.

Yeah sandbox is a pain It took me like a couple hours to figure out and how to get accounts verified.

[dklassen]

I'm stumped. I've set the log to true and created the txt file but nothing is being written to the file. The whole process is working fine except no transactions are being logged anywhere.

D.

[dklassen]

BTW, I also have a test site setup and it's doing the exact same thing overthere as well. Something aint talking right.

[SMFHacks]

Sounds link PayPal is not passing the information back

Did you turn on IPN in your PayPal account?


In your PayPal.com Profile FOR IPN you need to the path the store's IPN file also displayed on the SMF's store settings page
Example:
http://www.yourforum.com/storeipn.php

[dklassen]

Yep.

[dklassen]

I have get a copy of the sales email checked also but I'm not receiving any. Maybe it's related.

D.

[SMFHacks]

Are there any errors in your forum's error log?

[dklassen]

Not a one.

[SMFHacks]

hmm think I see whats causing it this goto to this file via a browser
http://www.yoursite.com/smf/storeipn.php

I receive a Internal Server Error when accessing that and that processes all transactions.

Check on your host if you have any apache error logs.

[dklassen]

This basically all I see in the log.

What should the storeipn.php srcipt do when you hit it?

[Sat Jun 16 15:59:26 2007] [error] [client 71.57.93.3] Premature end of script headers: php-script
[Sat Jun 16 15:59:35 2007] [error] [client 71.57.93.3] Premature end of script headers: php-script
[Sat Jun 16 15:59:38 2007] [error] [client 71.57.93.3] Premature end of script headers: php-script
[Sat Jun 16 16:00:59 2007] [error] [client 71.57.93.3] Premature end of script headers: php-script
[Sat Jun 16 16:15:39 2007] [error] [client 216.113.188.202] Premature end of script headers: php-script
[Sat Jun 16 16:21:08 2007] [error] [client 216.113.188.202] Premature end of script headers: php-script
[Sat Jun 16 16:22:20 2007] [error] [client 216.113.188.202] Premature end of script headers: php-script
[Sat Jun 16 16:24:48 2007] [error] [client 216.113.188.202] Premature end of script headers: php-script
[Sat Jun 16 16:32:54 2007] [error] [client 65.55.209.21] File does not exist: /home/virtual/site119/fst/var/www/html/robots.txt
[Sat Jun 16 16:45:54 2007] [error] [client 68.111.241.244] Premature end of script headers: php-script
[Sat Jun 16 16:47:13 2007] [error] [client 64.19.83.189] File does not exist: /home/virtual/site119/fst/var/www/html/favicon.ico
[Sat Jun 16 16:48:03 2007] [error] [client 64.19.83.189] File does not exist: /home/virtual/site119/fst/var/www/html/favicon.ico
[Sat Jun 16 16:48:27 2007] [error] [client 64.19.83.189] File does not exist: /home/virtual/site119/fst/var/www/html/favicon.ico

[SMFHacks]

Your supposed to see nothing if you access that page. Only PayPal should normally access it. Tried the gallery on my linux test site can't recreate that issue yet.

[dklassen]

I checked the permission on the file and all seems well. I can't figure why paypal can't write back to it.

D.